Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street, then read on……
Route 1 print is the UK's largest online trade printer. Fuelled by the desire to put the client at the heart of everything we do, our team is full of creative thinkers and game changers that simply go the extra mile on each and every client interaction. The business is geared up to deliver some exceptional growth over the next 12 months, as such, we thought now’s the time to give someone the rare opportunity to jump on board and play a significant part in supporting us in achieving it.
We process around 10,000 jobs each week, consisting of over 11 million printed items that include anything from menus in your local restaurant, right the way through to curating stunning books for luxury brands. This is where you come in, we deliver industry leading client services, rated 4.8 on Trustpilot and we are seeking for a client centric individual that can complement and fit in with our current team and continue to deliver exceptional service to our clients . What’s more, you’ll also have the opportunity to wander around our 165,000 sqft factory and actually see the products being produced, to bring you even closer to what our clients want, what else could you ask for?
Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 (Wait until you see it, it's like a spaceship) we decided to do one better and get 2, with the latest S10P due to arrive imminently. To complement this, we have just launched an omnichannel CRM suite that links all emails, chats and calls under one roof, allowing you and our clients to interact with each other through whatever means necessary.
The role;
- Dealing with a wide range of customer queries whether that be through call, email, or chat. You will essentially become an extension of our client’s business, after all our factory is their factory.
- Work with other colleagues across the business, whether that be sales, client services or production, always ensuring we make our clients look exceptional.
- From time-to-time support other departments to drive tactical initiatives to deliver business objectives.
- Support our clients navigate through the order process of our website, making every point of the journey as easy as possible.
You;
- Understands what true customer service looks and feels like, having the passion to drive this through with every client interaction.
- A strong willingness to learn, to never sit still and continually develop.
- A strong team player, collaborating after all is the key to success.
- Excellent IT and communication skills, with demonstrable experience in delivering exceptional customer services in a previous role.
- Understands how to effectively communicate with client queries via phone and email.
- Holds significant pride in the quality of your work.
- Reacts well to change – One of our values is ‘Think Big, Move Fast’ and we certainly live and breath this.
What's in it for you;
- Salary between £24,960 - £32,240
- 20 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here
- Health cash plan – Westfields (after 3 months)
- Long Service gifts
- Enhanced maternity/paternity package
- Quarterly team social events
- Discount/voucher schemes.
- Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money.
- Cycle to work scheme.
- Free fruit, snacks, and beverages in the canteen
- Regular social events and team-building activities, such as our annual sports day
- Wide range of internal and external training available
- Enrolment into the company pension scheme (after 3 months)
- Free onsite parking
Further details;
- Office based in Manvers, Rotherham.
- Core hours Monday to Friday 9:00am-17:30pm
- Opportunity to work overtimes on evenings/weekends and Bank Holidays periodically.
- Weekly pay paid every Friday.
Who are Bluetree Group?
- We're award winning – a Virgin Sunday Times Fast Track 100 Company!
- We have fun – our colleagues rate their experience with us as 4.1 out of 5 on Glassdoor
- Our average tenure in the business is 4.9 years
- We care about your development – from day one we offer a catalogue of training modules which cover everything from Leadership to Wellbeing
- We're always investing in technology – to keep ahead of the game we've invested millions in our facility over the past few 10 years