Bluetree Group

Have you ever dreamt about having a job that allows you to support and positively impact local, small and medium sized businesses/business owners? Have you ever thought about also having the opportunity to work from the comfort of your own home and the office to give you a better work life balance? Imagine joining a company that offers you both but also welcomes you into their family, not just a business. Sounds amazing or too good to be true right? Well, not in our case!

Here at instantprint, we are going through an exciting period of growth and are looking for driven, enthusiastic and customer focused Customer Service Advisor to join our family! We are a friendly bunch of talented individuals whose mission is to make print buying easy for all of our customers. We’re here to make businesses successful and look amazing through print. We put our customers at the heart of everything that we do and want them to thrive, because when they thrive, we thrive! We treat every single one of our customers, whether they’re a “one-man band” or a national corporation, as a business partner whose relationship we value and nurture. We live and breathe our brand values, we are “Experts, Devoted, Sustainable and Champions of Business”.

Personal development, employee wellbeing and employee engagement are extremely important to us here at instantprint as our people are our top priority. So, if you are also passionate about taking ownership of your own performance/development to continuously improve then we would love to speak with you!

Does this still sound like your cup of tea? Keep reading below….

About the role:

We are excited for a new Customer Service Advisor to jump on board and join our exciting journey ahead. You will strive to ensure our passionate brand values are communicated to customers through every interaction. Working in a high volume B2B and B2C environment, you will be responsible for nurturing existing customer relationships and helping new customers purchase print, all whilst providing world class customer experience so our customers never want to shop anywhere else.

As our brand ambassador, you will strive to offer an exceptional customer experience across multiple channels (including email, phone and chat) whilst also ensuring strong focus on sales through service is maintained to maximise our customer’s experience and commercial value within each interaction.

What skills are we looking for?

  • A friendly and professional manner
  • A customer centric and solution focused mindset
  • Self-motivated with a proactive attitude
  • Excellent verbal and written communication skills
  • The ability to influence sales through exploring customer’s needs and unspoken needs
  • The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail
  • Ability to remain resilient in the pursuit of performance while overcoming any challenges
  • A team player who loves to work hard and play hard.
  • Effective management of your own time to deliver efficiency and effectiveness
  • High levels of accountability and resilience

Desirable experience

  • Contact centre/call centre experience
  • Previous experience working across live chat, emails, telephony, social media etc
  • 1+ year of working within a B2B and customer facing environment
  • Dealing with senior members of businesses & account management
  • Processing orders, booking an order and taking payments
  • Providing insights and reporting to management
  • Sharing regular customer feedback to help inform strategic decisions
  • Ability to use multiple systems at any one time
  • Technical experience using customer service systems like Freshdesk, Zendesk, Salesforce etc.
  • Working with Microsoft tools, including but not limited to Microsoft Teams/Office.
  • Proficiency in English

Please do keep in mind that this role may require flexibility to work evenings and weekends, including alternative shift patterns based on customer/business needs.

We offer great benefits such as:

  • Great office facilities and a state-of-the-art production environment
  • A competitive starting salary of £20,592 per annum
  • Weekly pay, paid a week in hand
  • Two-day company induction followed by a comprehensive department introduction
  • Wide range of internal and external training available
  • Enrolment into the company pension scheme (after 3 months)
  • Free onsite parking
  • Enhanced maternity/paternity packages
  • Health Cash plan with various packages
  • Long service benefits
  • Critical illness and personal accident plans
  • Company and department social events
  • Free tea, coffee, and fruit

How to apply

We know that the Bluetree magic really happens when we find colleagues who share our values and work towards achieving a collective vision. If this sounds like you, then we’d love to hear from you.

Please apply by submitting a copy of an up to date CV and a cover letter telling us why you think you’d be well suited to this role.

Bluetree Group is an equal opportunities employer, and welcomes applications from carers or parents.

For all our current vacancies and privacy information, please visit our website